Customer Service
Our Customer Service Centre provides a professional, friendly point of contact for event attendees, handling inbound and outbound communications across multiple channels. Whether by phone, email, or social media, we ensure customers receive timely, accurate, and helpful responses.
Key Features:
Efficient Handling of Customer Enquiries
Handling inbound enquiries via phone, email, text, and social media, ensuring prompt and professional communication with all customers.
Informed Staff Delivering Reliable Support
Knowledgeable staff able to advise on all sites and events we manage, supporting bookings, logistics, and visitor queries with confidence.
Resolving Queries with Care
Clear, customer-focused communication to resolve queries quickly, maintaining a positive customer experience and building lasting relationships.
Proactive Customer Communication
Outbound updates to inform customers of changes, access arrangements, or important information, proactively reducing confusion and minimising disruption.
Commitment to Service Excellence
Consistent service standards that reflect positively on our clients’ events, delivering reliability, professionalism, and attention to detail.”
We take customer service seriously—every event, every channel, every time. Our team is trained to deliver consistent, empathetic support, with clear SLAs, quality checks, and ongoing coaching to keep standards high. We prepare event-specific briefings so agents have the right answers fast, and we monitor live volumes to flex staffing when demand spikes. Whether it’s a small community gathering or a major city festival, we bring the same care, professionalism, and drive to get it right for your attendees.